FAQs
Fitness Quarter is open from 6:00 AM to 10:00 PM on weekdays and from 8:00 AM to 8:00 PM on weekends.
Our email address is reception@fitnessquarter.co.uk
Yes, we offer six hours free car parking for all our members and guests.
We offer a variety of amenities, including modern exercise equipment, locker rooms with showers, a sauna, food and beverage area.
Yes, we take pride in maintaining our equipment to the highest standards. We regularly update and service our machines to ensure they are in excellent condition.
At the moment this service isn’t provided, however we can provide a list of local child care services:
- Darling Buds – 02920484646
- Blueberry Berry Bears Day Nursery – 02920498333
- The Learning Tree Day Nursery – 02920451441
The space includes cardio and strength equipment, a cable machine, dumbbells from 1kg to 25kg, fixed barbells from 5kg to 50kg, and a dedicated core and flexibility area with mats and accessories.
No. You can use the space freely as part of your visit.
We offer three types of membership:
TWELVE: 12-Month Pre-Paid
Enjoy our best value membership with no joining fee and a saving of £82 compared to paying monthly. Perfect if you’re ready to commit for the year.
SIX: 6-Month Contract
Our most popular option. Commit for 6 months, then continue on a rolling basis. Great for building a routine without a full year’s commitment.
ONE: 1-Month Rolling Contract
Enjoy our best value membership with no joining fee and a saving of £82 compared to paying monthly. Perfect if you’re ready to commit for the year.
Absolutely! We offer a free one-day trial pass so you can experience our facilities and classes before making a decision.
To claim your one time free day pass, use code FREEDAY after clicking the button below.
Day Passes and Class Passes provide short-term access to our facilities or classes only.
- All passes must be booked and paid for in advance via our website or app
- Passes are non-refundable and valid only for the specified date.
- Use of a pass constitutes agreement to the Gym Rules and Health & Safety standards.
- Misuse or unauthorised sharing of a pass will result in access being revoked.
Billing is typically done monthly through automatic payments, unless you have a pre-paid membership.
Outside the cooling-off period:
Monthly and Fixed Members may cancel by giving at least 1 calendar month’s Notice.
How to cancel:
Send your Notice by email to reception@fitnessquarter.co.uk from your registered email address. Notice is deemed received on the timestamp of our email server.
Monthly Members:
Fixed Members:
- Relocation – new tenancy agreement/council tax or utility bill;
- Medical – GP/consultant letter;
- Redundancy – employer letter;
- Pregnancy – MATB1 or NHS note;
- Price change – our notification email.
Where an exemption applies, we will waive the standard one-month Notice and end your membership with immediate effect (or the earliest practicable date).
You may freeze your membership at any time for a minimum of 1 month and a maximum of 3 months per calendar year.
There is no charge for freezing your membership. However, we must receive your freeze request by email at reception@fitnessquarter.co.uk before the freeze can be activated.
No advance notice period is required.
We recommend submitting freeze requests at least 3 working days in advance to allow for processing, although we will aim to action all requests as quickly as possible.
Freezes do not count toward the duration of a Fixed Membership term.
During a freeze period, access to the gym is suspended and no monthly fees are charged.
Your membership will automatically resume at the end of the freeze period unless you request otherwise.
Yes. Book a visit and a member of the team will show you around.
Yes. It is available to new and existing members at no extra cost.
Yes. It is included as part of your Fitness Quarter membership at no extra cost.
The free 30-minute induction is designed to help you get started on your fitness journey with confidence. During this session, you’ll receive a guided tour of our facilities, ensuring you are familiar with all the equipment and amenities available. We’ll also take some time to discuss your fitness goals and any specific areas you’d like to focus on. Our trainer will demonstrate the proper use of key equipment, introduce you to basic exercises tailored to your needs, and answer any questions you may have.
We offer a wide range of classes, including Spin, Yoga, Pilates, HIIT, Functional Training, Strength Training, and more. Our full class schedule is available on our website.
Yes, we have certified personal trainers who can create personalised workout plans tailored to your goals. We offer both individual sessions and packages.
Upon joining, you will receive a 30-minute Health Assessment, during which we will take non-invasive measurements to establish your baseline. Following this, you will be offered a 30-minute Personal Training introductory session, where we will discuss your goals and provide a general overview of the steps needed to achieve them. You will then have the option to continue training with one of our dedicated Personal Trainers.
No. Our sessions are designed for all levels, including beginners.
Not at all. Many people train HYROX simply because they enjoy the structure and challenge.
No. Sessions can be adapted to suit different fitness levels and experience.
All sessions are bookable through the Fitness Quarter website or app, up to 8 days in advance.
We have implemented rigorous cleaning protocols, provide hand sanitising stations throughout the gym, and ensure proper ventilation. We also have policies in place for social distancing and mask usage as needed.
Yes, Fitness Quarter is fully accessible, and our staff is trained to assist members with disabilities. We also offer a range of equipment and programs for all fitness levels.
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