FAQs
General Information:
Fitness Quarter is open from 6:00 AM to 10:00 PM on weekdays and from 8:00 AM to 8:00 PM on weekends.
The Red Dragon Centre, Hemingway Rd, Cardiff CF10 4JY
Our email address is reception@fitnessquarter.co.uk
Yes, we have ample parking available for all our members and guests.
Membership
Fixed Memberships, pay the Joining Fee and the first Monthly Fee upfront, committing to the fixed term.
Monthly Memberships, pay the Joining Fee and the first Monthly Fee upfront, with a rolling monthly payment thereafter.
We do have a small joining fee, however if you join on a 6-month membership then this is automatically waived.
Absolutely! We offer a free one-day trial pass so you can experience our facilities and classes before making a decision.
Classes and Training:
The free 30-minute induction is designed to help you get started on your fitness journey with confidence. During this session, you’ll receive a guided tour of our facilities, ensuring you are familiar with all the equipment and amenities available. We’ll also take some time to discuss your fitness goals and any specific areas you’d like to focus on. Our trainer will demonstrate the proper use of key equipment, introduce you to basic exercises tailored to your needs, and answer any questions you may have.
We offer a wide range of classes, including Spin, Yoga, Pilates, HIIT, Functional Training, Strength Training, and more. Our full class schedule is available on our website.
Yes, we have certified personal trainers who can create personalised workout plans tailored to your goals. We offer both individual sessions and packages.
Upon joining, you will receive a 30-minute Health Assessment, during which we will take non-invasive measurements to establish your baseline. Following this, you will be offered a 30-minute Personal Training introductory session, where we will discuss your goals and provide a general overview of the steps needed to achieve them. You will then have the option to continue training with one of our dedicated Personal Trainers.
You can sign up for classes through our mobile app or website.
Facilities and Equipment
We offer a variety of amenities, including modern exercise equipment, locker rooms with showers, a sauna, food and beverage area.
Yes, we take pride in maintaining our equipment to the highest standards. We regularly update and service our machines to ensure they are in excellent condition.
At the moment this service isn’t provided, however we can provide a list of local child care services:
- Darling Buds – 02920484646
- Blueberry Berry Bears Day Nursery – 02920498333
- The Learning Tree Day Nursery – 02920451441
Health and Safety
We have implemented rigorous cleaning protocols, provide hand sanitising stations throughout the gym, and ensure proper ventilation. We also have policies in place for social distancing and mask usage as needed.
Yes, Fitness Quarter is fully accessible, and our staff is trained to assist members with disabilities. We also offer a range of equipment and programs for all fitness levels.
Billing and Policies
Billing is typically done monthly through automatic payments.
To cancel your membership, you must email us at reception@fitnessquarter.co.uk. We do not accept cancellations by phone, social media, or in person.
For Monthly Members:
- You must give 30 days’ notice to cancel.
- If you cancel on the 1st of the month, your membership ends at the end of that month – you won’t be charged for the next one.
- If you cancel after the 1st, your 30-day notice runs into the next month, and you’ll be charged accordingly.
- You’ll have full gym access throughout your notice period.
For Fixed Members:
- You may only cancel during your contract for one of the following reasons:
- Moving more than 15 miles away
- Long-term illness or injury
- Redundancy
- Pregnancy
- Within 30 days of a price increase notice
- At the end of your 6-month Fixed Membership, your contract automatically becomes a monthly rolling membership.
- Once you’re on a rolling membership, you must give 30 days’ notice via email to cancel — following the same rules as Monthly Members:
- Cancel on the 1st of the month: membership ends that month, no further charge.
- Cancel after the 1st: your 30-day notice carries into the next month, and you’ll be charged accordingly.
Membership can be frozen for a minimum of 1 month and a maximum of 3 months with 14 days’ notice. A reduced fee applies during the Freeze Period. Freezing your membership does not count toward the number of contractual months in your Fixed Term Agreement. For example, if you freeze your 6-month contract for 2 months, your membership term will extend by 2 months to allow for 6 full payments.
Join Fitness Quarter today and get your first month for just £10 | Use Code: JUNE10